Delivery, Installation & In-Home Tech Service Terms of Service

These Terms of Service (“Terms”) apply to all delivery, installation, setup, repair, troubleshooting, and technical support services provided by Work With Tech (“we,” “us,” or “our”). By scheduling, purchasing, or receiving service, you (“you,” “your,” or “customer”) agree to these Terms.

1. Adult Authorization

An adult age 18 or older must be present during service to authorize and approve work. You confirm that you have permission to allow service at the location, including any necessary approval from landlords, property owners, or homeowner associations.

2. Safety & Working Conditions

We require a safe working environment. We reserve the right to refuse, pause, or reschedule service if unsafe or hazardous conditions exist, including but not limited to electrical hazards, code violations, aggressive animals, extreme temperatures, blocked access, or other safety concerns.

3. Access & Workspace Requirements

You agree to provide:

• Access to the service location and equipment

• Cooperation with reasonable technician requests

• Working electrical power and internet access (if applicable)

You are responsible for clearing and preparing the work area before the appointment. If service cannot be completed due to lack of access, unavailable equipment, or site conditions, service or cancellation fees may apply.

4. Scope of Service / Labor Only

Unless explicitly included, parts, accessories, cables, adapters, mounting hardware, and additional materials are not included in service pricing. Work outside the original scope may require additional approval and payment.

5. Repairs & Replacement Parts

Repairs may include new or refurbished parts that meet manufacturer specifications. Replaced parts may become property of Work With Tech unless prohibited by law.

Services not covered by a manufacturer warranty or service contract are chargeable for labor and parts.

6. Estimates & Additional Charges

When applicable, we may provide an estimate before service begins. Additional charges may apply if:

• Additional labor or materials are required

• Conditions differ from what was described during scheduling

• Additional services are requested onsite

We will seek approval before performing work that exceeds the original estimate.

7. Permits & Compliance

You are responsible for obtaining any permits, permissions, or approvals required for service unless otherwise agreed in writing.

8. Payments & Refunds

Payment is due upon completion of service unless otherwise agreed.

• Service fees become non-refundable once work begins.

• Delivery fees are non-refundable once delivery is completed.

• Approved payment methods must be available at the time of service.

9. Property Modifications

Some services may require drilling, mounting, cable routing, or minor alterations to walls, furniture, or structures. We are not responsible for cosmetic repairs including patching, painting, or texture matching after service completion.

Installations on delicate surfaces may result in minor cracking or chipping despite reasonable care.

10. Existing Conditions & Pre-Existing Damage

You acknowledge that existing damage, improper installations, outdated wiring, or non-standard configurations may be discovered during service. Work With Tech is not responsible for correcting pre-existing issues unless specifically agreed upon as part of the service.

11. Scheduling, Changes & Cancellations

Please provide at least 24 hours’ notice for cancellations or rescheduling. Missed appointments or last-minute cancellations may result in a fee.

We reserve the right to cancel or reschedule appointments due to circumstances beyond our control.

12. Internet, Networking & Third-Party Services

Performance of connected devices depends on internet providers, network quality, device limitations, and third-party services. We are not responsible for outages, speed limitations, signal issues, or changes made by internet, cable, or manufacturer providers.

If third-party changes affect systems we installed, additional service fees may apply for reconfiguration.

13. Device Access & Software

Some services require access to computers, mobile devices, accounts, or home networks. You may be asked to provide passwords or permissions necessary to complete the requested work. You may change passwords after service completion.

We may install software, updates, or tools necessary for diagnostics or setup.

14. Data & Backups

You are responsible for backing up your data prior to service. While we take reasonable precautions, data loss can occur during repairs or troubleshooting.

Unless you specifically request and pay for data backup services, we are not responsible for lost, altered, or corrupted data.

If data loss occurs due solely to our fault, your remedy is limited to:

1. A refund of the service fee, and

2. Reasonable efforts to recover the data where feasible.

15. Delays

We are not responsible for delays caused by weather, supplier issues, traffic, scheduling conflicts, technical complications, or other factors outside our control.

16. Workmanship Warranty

We provide a 90-day workmanship warranty on labor performed. This warranty covers defects directly caused by our workmanship and does not cover:

• Malware or virus removal

• Manufacturer defects

• Customer modifications after service

• Changes made by third parties or service providers

Warranty service is limited to correction of the original work performed.

17. Photos & Documentation

Technicians may take photos or video of equipment, installations, or surrounding areas for documentation, diagnostics, quality assurance, or insurance purposes.

18. Abandoned Equipment

Devices or equipment left unpaid or unclaimed for more than 30 days after notice may be considered abandoned and may be disposed of or recycled as permitted by law.

19. Limitation of Liability

To the fullest extent permitted by law:

• Work With Tech is not liable for indirect, incidental, special, or consequential damages, including lost income, lost business, or data loss.

• Our total liability is limited to the amount paid for the specific service.

• These limitations do not apply to gross negligence or intentional misconduct.

20. Dispute Resolution

Both parties agree to first attempt good-faith informal resolution of disputes.

If a dispute cannot be resolved informally, disputes may be resolved through binding arbitration or small claims court where permitted by law. Class actions and jury trials are waived to the fullest extent allowed by law.

21. Governing Law

These Terms are governed by the laws of the state in which Work With Tech operates, unless otherwise required by applicable law.

22. Communication Consent

By providing your phone number or email, you agree to receive calls, texts, or emails related to scheduling, service updates, invoices, and follow-up communication. Message and data rates may apply.

23. Acceptance of Terms

By scheduling or receiving service from Work With Tech, you acknowledge that you have read, understood, and agreed to these Terms of Service.